Shipping policy

Shipping for custom-print projects

Effective for new orders accepted on or after 2026-11-10T23:00:00Z. Orders already accepted retain their original shipping terms and commitments.

Cost and timing

Shipping cost and timing are quoted for each project before the order is accepted. The accepted quote identifies the shipping arrangements for that project. A requested date in an inquiry is not a confirmed shipping or delivery date.

We will honor the shipping commitments in the accepted quote. Carrier transit estimates are not delivery guarantees unless an express delivery commitment has been agreed. This does not remove any shipping, cancellation or refund right required by applicable law.

Delays

If we cannot ship within the agreed time, we will contact you with the applicable delay information and choices. Where applicable law requires consent to a delay or a cancellation and full-refund option, we will provide those rights. A required full refund will not be reduced by production or cancellation costs.

Problems with an order

For a shipping or order issue, contact sales@atlprintworks.com with your order reference. Confirmed-defect remedies and any required return shipping are covered by our Refund Policy. This policy does not reduce any rights or promises that applied to an order before this update.