Refund policy

Custom-print returns and cancellations

Effective for custom-print orders accepted on or after 2026-11-10T23:00:00Z.

The custom-print rules in this section apply prospectively. Orders accepted before this time retain the terms, policies and commitments that applied when they were accepted. Nothing in this update reduces those customers’ rights.

Before production begins

You may cancel a custom-print order before production begins. Any refund will be reduced only by actual costs already incurred that were previously disclosed to and approved by you. We do not add any other cancellation or restocking charge. No deduction applies when applicable law requires a full refund.

Change-of-mind returns after production

Custom-made print products cannot be returned solely because you changed your mind after production. This does not limit remedies for confirmed defects, items that do not match the accepted order, or any rights that cannot be excluded under applicable law.

Defects and order issues

Contact sales@atlprintworks.com with your order reference and a description of the issue. We will review the issue against the accepted order and provide an appropriate remedy for a confirmed defect, such as correction, reprint, replacement or refund, consistent with applicable law. If we require a return for a confirmed defect, ATL Print Works covers that required return shipping.

Please contact us before sending goods back so we can provide the return instructions. The return address is ATL Print Works, 1700 Marietta Blvd NW, C-48, Atlanta, GA 30318, United States. A return-instructions request does not shorten any applicable deadline or remove a legal right.

Rights preserved

These custom-print rules do not exclude mandatory cancellation, withdrawal, refund or other consumer rights. Where applicable law requires a full refund, no production or cancellation costs will be deducted. Shipping-related rights are also addressed in our Shipping Policy.

Earlier orders and non-custom purchases

The immediately preceding published refund policy is retained below for non-custom goods and for earlier orders only to the extent that it applied when those orders were accepted. An earlier order accepted under a different version keeps the terms and commitments that actually applied to it.

The retained block below does not govern new custom-print orders accepted on or after the effective time above. Those orders are covered by the new custom-print section. Any rights that cannot be excluded by law continue to apply. Contact and return-address details below have been updated without reducing the underlying rights.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@atlprintworks.com. Please note that returns will need to be sent to the following address: 1700 Marietta Blvd NW, C-48, Atlanta, GA 30318, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@atlprintworks.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@atlprintworks.com.